Terms of service
Who provides the service
Company name: TARKO EVOLUTION SL (hereinafter, REVIOOS).
Tax ID (NIF): B19399781
Registered address: Calle San Vicente Mártir 85, 2nd floor, door 385, 46007 Valencia (Spain).
Contact email: info@revioos.com
1. The service
Revioos is a paid subscription service for managing a business's Google reviews. It has three modules: AI replies, Get reviews and Remove reviews. They are purchased per listing and per module. Current prices are on the pricing page. By signing up and purchasing a module, you accept these terms.
To use it, you connect your Google listing to your Google account. You must be the person who manages that listing. You can disconnect it at any time.
2. Free trial, payment and renewal
AI replies and Get reviews come with a 7-day free trial. You enter your card when you sign up and nothing is charged until the trial ends. Remove reviews has no free trial and is charged when you purchase it.
Subscriptions renew automatically every month, or every year if you chose the annual plan, until you cancel them.
3. Cancellation
There is no minimum commitment. You can cancel any module at any time from the app. If you cancel, you will not be charged for the next period. If you cancel during the free trial, you pay nothing.
4. Refunds
If you haven't used the tool
If you haven't used the tool, we will refund your money if you ask within 14 days of purchasing.
Once you have used the service
No refund is given if you have already used the service to generate AI replies, send surveys, analyse or report reviews, or if you have used credits.
AI replies and Get reviews
The 7-day free trial is for trying them before you pay. If you cancel during the trial, you pay nothing. You can cancel at any time and you will not be charged again.
To request a refund, write to info@revioos.com from your account's email.
5. Google decides on reviews
Revioos does not guarantee that Google will remove a reported review, that your listing will rank higher or that you will get a specific number of reviews. The decision on each review is Google's alone. What you buy is the analysis and handling of the report, not the result.
6. Changes and contact
We may update these terms. Changes apply from the moment they are published and do not affect what you have already paid. For any question or complaint, write to info@revioos.com. These terms are governed by Spanish law, without prejudice to the rights the law grants to consumers.